Terms of service
OVERVIEW
This website is operated by Pet Pharma. Throughout the site, the terms “we,” “us,” and “our” refer to Pet Pharma. Pet Pharma offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).
You must not transmit any worms, viruses, or destructive code.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify site content at any time but are under no obligation to update any information.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice.
We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.
5. PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and have limited quantities. They are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We strive for accurate product representation but cannot guarantee that your screen's display of any color will be accurate.
We reserve the right to limit sales of our products or services at our sole discretion.
6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us. In our sole discretion, we may limit or cancel quantities purchased per person, household, or order.
You agree to provide current, complete, and accurate purchase and account information. You must promptly update your information, including email addresses and payment details, to facilitate transactions.
7. OPTIONAL TOOLS
We may provide access to third-party tools over which we neither monitor nor have any control.
You acknowledge and agree that access to such tools is provided "as is" and "as available," without warranties, representations, or conditions.
8. THIRD-PARTY LINKS
Third-party links on our site may direct you to external websites. We are not responsible for examining or evaluating content, and we assume no liability for third-party materials, products, or services.
9. USER COMMENTS AND FEEDBACK
If you submit comments, feedback, or creative ideas, you grant us permission to edit, copy, publish, distribute, and use them in any medium without obligation to maintain confidentiality or compensate you.
10. PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy: [LINK TO PRIVACY POLICY]
11. ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and change/update information without prior notice, including after an order has been submitted.
12. PROHIBITED USES
You are prohibited from using the site for unlawful, abusive, or harmful purposes, including spamming, infringing on intellectual property rights, or transmitting viruses. Violation may result in termination of your use of the Service.
13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, timely, secure, or error-free use of our Service. The Service is provided "as is" and "as available."
Pet Pharma shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages related to your use of the Service.
14. INDEMNIFICATION
You agree to indemnify and hold Pet Pharma harmless from any claims or demands due to your breach of these Terms.
15. SEVERABILITY
If any provision of these Terms is deemed unlawful or unenforceable, the remainder shall remain valid and enforceable.
16. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of South Africa.
17. CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time. It is your responsibility to check for changes.
18. CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at orderspetpharma@gmail.com.